Privacy Notice

Last updated: 3 July 2026

AJ Window Cleaning respects your privacy and is committed to protecting your personal information. This privacy notice explains what information we collect, how we use it, who we may share it with, and the rights you have.

This notice applies when you use our website, contact us, request a quote, book a service, or otherwise provide personal information to us.

1. Who we are

AJ Window Cleaning provides domestic and commercial exterior cleaning services, including window cleaning, gutter cleaning, fascia and soffit cleaning, conservatory cleaning, and related services.

For the purposes of UK data protection law, AJ Window Cleaning is the controller of the personal information we collect and use.

If you have any questions about this privacy notice or how your information is used, you can contact us using the details on our contact page.

2. Information we collect

We may collect and use the following types of personal information:

Your name
Your address or property location
Your phone number
Your email address
Details about the service you request
Messages or enquiries you send to us
Quote, booking, payment and service history
Access notes, such as gate codes or preferred access instructions, where you choose to provide them
Website usage information, such as pages visited, device type, browser type and cookie data

We only collect information that is relevant to providing our services, responding to enquiries, managing bookings, improving our website, and running our business.

3. How we collect your information

We may collect personal information when you:

Submit a form on our website
Contact us by phone, email, text message, WhatsApp, social media or another messaging service
Request a quote
Book or receive a service
Make a payment
Leave a review or provide feedback
Use our website

Most of the information we collect is provided directly by you. We may also receive limited information from third-party platforms if you contact us through them, such as Facebook, Google Business Profile, WhatsApp, or other communication services.

4. How we use your information

We use your personal information for the following purposes:

To respond to enquiries
To provide quotes
To arrange, manage and deliver cleaning services
To contact you about appointments, access, weather delays, service updates or payment matters
To keep records of quotes, bookings, payments and completed work
To manage customer relationships and provide customer support
To improve our website, services and customer experience
To comply with legal, tax, accounting and regulatory obligations
To protect our business, customers, website and systems

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information. The lawful bases we rely on are:

Contract: where we need to use your information to provide a quote, arrange a booking, carry out a service, take payment, or manage our service relationship with you.
Legitimate interests: where we use your information to run and improve our business, respond to enquiries, manage customer relationships, maintain records, and protect our website and systems.
Legal obligation: where we need to keep records or use information to meet legal, tax, accounting or regulatory requirements.
Consent: where we rely on your permission, such as for certain optional marketing communications or non-essential website cookies where required.

Where we rely on consent, you can withdraw your consent at any time.

6. Marketing communications

We may contact existing customers with relevant service updates, reminders, or information about similar services we offer. You can ask us to stop sending marketing messages at any time.

We will not sell your personal information to other organisations.

7. Who we share your information with

We only share personal information where necessary. This may include sharing information with:

Payment processors or banking providers
Website hosting, email, form, analytics or IT service providers
Booking, customer management or communication platforms
Professional advisers, such as accountants or legal advisers
Regulators, authorities or other parties where required by law

Where we use service providers, they are only allowed to use your information for the purpose of providing their service to us.

8. Payments

If you make a payment to us, your payment may be processed by a third-party payment provider or banking service. We do not normally store full card details ourselves.

Payment providers may process your information in accordance with their own privacy notices and legal obligations.

9. Website cookies and analytics

Our website may use cookies and similar technologies to make the site work properly, improve performance, understand how visitors use the site, and support marketing or analytics where enabled.

Some cookies are necessary for the website to function. Others may only be used where you have given consent, depending on how the website is configured.

For more information, please see our Cookie Policy.

10. How long we keep your information

We only keep personal information for as long as necessary for the purpose it was collected.

In general:

Enquiry information may be kept for a reasonable period so we can respond and follow up.
Customer, quote, service and payment records may be kept for as long as needed to manage the customer relationship and meet accounting, tax and legal obligations.
Website analytics and cookie data may be kept for the period set by the relevant analytics or cookie tool.
Access notes or service instructions will only be kept for as long as they are needed to provide the service.

When information is no longer needed, we will delete it or anonymise it where appropriate.

11. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

This may include using secure systems, password protection, access controls, reputable service providers, and appropriate business procedures.

No method of transmission or storage is completely secure, but we aim to use practical and proportionate safeguards suitable for the type of information we hold.

12. Your rights

Under UK data protection law, you may have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where we rely on consent
Ask for your information to be transferred to another provider in certain circumstances

These rights do not apply in every situation. For example, we may need to keep certain records to meet legal, accounting or tax obligations.

To exercise your rights, please contact us using the details on our contact page.

13. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection matters.

14. Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes to our business, website, services, systems or legal obligations.

The latest version will be published on this page with the updated date shown at the top.