Terms of Service
Last updated: 3 July 2026
These terms explain how AJ Window Cleaning provides quotes, bookings, regular cleaning rounds and exterior cleaning services.
By requesting a quote, booking a service, joining a regular round, or allowing us to carry out work at your property, you agree to these terms.
Nothing in these terms affects your statutory rights.
1. Who we are
AJ Window Cleaning provides domestic and commercial exterior cleaning services, including window cleaning, gutter cleaning, conservatory cleaning, fascia and soffit cleaning, and related services.
You can contact us using the details on our contact page.
2. Services we provide
Our services may include:
- Regular window cleaning
- One-off window cleaning
- Gutter cleaning
- Conservatory cleaning
- Fascia and soffit cleaning
- Roofline and exterior cleaning
- Other related cleaning services agreed with you
The exact service provided will depend on what has been quoted, booked or agreed with you.
3. Quotes and estimates
Quotes are based on the information available at the time, such as property type, size, access, condition, location and the service requested.
Where a quote is provided remotely, such as by phone, message, email, website form or photographs, the price may change if the property, access, condition or scope of work is different from what was originally described.
If we need to change the price before starting work, we will explain the reason and ask you to confirm whether you wish to proceed.
Unless stated otherwise, quotes are valid for a reasonable period and may be withdrawn or updated if circumstances change.
4. Bookings
A booking is confirmed when we agree the service, price and visit arrangements with you.
Booking dates and times are given in good faith. They may need to change due to weather, safety concerns, traffic, access issues, equipment problems, staff availability or changes to the cleaning round.
We will try to let you know about changes where reasonably possible.
5. Regular window cleaning rounds
If you join a regular window cleaning round, we will aim to visit on the agreed frequency, such as every 4, 6 or 8 weeks, depending on what has been arranged.
Visit dates may vary. Regular rounds are affected by weather, route planning, holidays, delays, access issues and operational changes.
A regular round is not usually a fixed appointment at an exact time or date unless we have specifically agreed this with you.
If you no longer want to remain on a regular round, please tell us before your next scheduled clean is due.
6. Access to the property
You are responsible for making sure we can safely access the areas that need to be cleaned.
This may include unlocking gates, moving vehicles, securing pets, clearing obstructions, and making sure access routes are safe.
If we attend your property but cannot complete the work because of locked gates, blocked access, animals, unsafe conditions, parked vehicles or other access issues, the visit may still be chargeable.
If only part of the service can be completed, we may charge for the part completed or for the time spent attending.
7. Safety
We may refuse, pause or rearrange work if we believe it would be unsafe to continue.
This may include unsafe ground, poor weather, high winds, ice, fragile surfaces, damaged frames, unstable gutters, loose roofline materials, electrical risks, aggressive animals or any other condition that creates an unacceptable risk.
We are not required to complete work where it would be unsafe, unreasonable or impractical to do so.
8. Weather conditions
Exterior cleaning can be affected by weather. We may clean in light rain where it is safe and practical to do so.
We may rearrange work in unsuitable conditions, including high winds, storms, heavy rain, freezing temperatures, ice, lightning or unsafe ground conditions.
Weather-related delays do not usually cancel the booking. The work will normally be rearranged for the next suitable time.
9. Cleaning results
We will carry out services with reasonable care and skill.
However, some marks, stains or defects may not be removable through standard cleaning. This can include:
- Scratches
- Failed or blown glass units
- Damaged seals
- Oxidised frames
- Paint, cement, silicone or adhesive
- Hard water marks or mineral deposits
- Corrosion or staining
- Existing damage or age-related wear
- Marks trapped inside double glazing
We cannot guarantee that all staining, marks or age-related defects will be removed.
10. Frames, seals, gutters and existing damage
You are responsible for telling us about any known issues with the property before work starts.
This includes fragile glass, loose frames, damaged seals, rotten timber, unstable gutters, leaking joints, weak roofline materials, unsafe access, damaged render, faulty fittings or other known problems.
We are not responsible for pre-existing damage or for issues caused by poor condition, age, wear and tear, defective installation, loose fittings or unsuitable materials.
11. Customer responsibilities
You agree to:
- Provide accurate information when requesting a quote or booking
- Make sure safe access is available
- Tell us about any known risks, damage or access issues
- Secure pets before we arrive
- Move vehicles, furniture, plant pots or other obstructions where needed
- Pay for services on time
- Raise any issues promptly and reasonably
12. Payments
Payment terms will be explained when you book or receive a service.
Unless agreed otherwise, payment is due when the service has been completed.
For regular window cleaning customers, payment should be made promptly after each clean using the payment method provided.
If payment is late, we may send reminders, pause future visits, cancel future bookings, or take reasonable steps to recover the amount owed.
13. Deposits and larger jobs
Some larger or one-off jobs may require a deposit before the booking is confirmed.
If a deposit is required, we will explain this before you agree to the booking.
If you cancel after time, materials, equipment, travel, admin or labour have already been committed, part or all of the deposit may be retained where reasonable.
14. Cancellations and changes
If you need to cancel or rearrange a booking, please contact us as soon as possible.
Where possible, we ask for at least 24 hours’ notice before the scheduled visit.
Short-notice cancellations, failed access, or cancellations after we have already travelled to the property may be chargeable.
Further details are set out in our Cancellation Policy.
15. Consumer cooling-off rights
If you are a consumer and book a service online, by phone, by email, by message, or away from our business premises, you may have a 14-day cooling-off period.
If you ask us to start work during the cooling-off period, you may need to pay for any work already carried out before you cancel.
If the service has been fully completed during the cooling-off period with your agreement, your right to cancel may be lost once the work has been completed.
Further details are set out in our Cancellation Policy.
16. Complaints and service issues
If you are unhappy with a service, please contact us as soon as possible after the visit.
Where possible, please report cleaning issues within 24 hours so we can review the matter fairly.
If we agree that an area has not been cleaned to a reasonable standard, we may offer to return and re-clean the affected area where practical.
Further details are set out in our Complaints & Service Issues Policy.
17. Liability
We are responsible for losses that are a foreseeable result of our failure to provide services with reasonable care and skill.
We are not responsible for losses caused by:
- Incorrect or incomplete information provided by you
- Unsafe or unsuitable access
- Pre-existing damage
- Wear and tear
- Defective materials, fittings or installation
- Weather conditions
- Events outside our reasonable control
- Failure by you to follow reasonable instructions
Nothing in these terms limits or excludes liability where it would be unlawful to do so.
18. Events outside our control
We are not responsible for delay or failure to provide a service where this is caused by events outside our reasonable control.
This may include severe weather, illness, accidents, road closures, vehicle problems, equipment failure, supply issues, power or communication failures, emergencies, legal restrictions or other unexpected events.
Where this happens, we will try to rearrange the service where reasonably possible.
19. Website information
The information on this website is provided for general guidance only.
We try to keep information accurate and up to date, but service details, availability, pricing, coverage areas and policies may change from time to time.
Images on the website may be illustrative and may not show the exact result, method, equipment or property type for every service.
20. Privacy
We will handle your personal information in accordance with our Privacy Notice.
This explains what information we collect, how we use it, who we may share it with, and your data protection rights.
21. Changes to these terms
We may update these terms from time to time to reflect changes to our services, business processes, website, legal obligations or customer policies.
The latest version will be published on this page with the updated date shown at the top.
22. Governing law
These terms are governed by the laws of England and Wales.
If a dispute cannot be resolved directly, it will be handled by the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.
